What Are The Three Important Questions You Need To Ask Your Heating Repair Contractor?

Before any work is done on your HVAC system, a few questions need to be asked of any heating repair company. You might have many questions, but several will make sure you are focusing on the right questions to ask. So then, what are the three important questions you need to ask your Mount Laurel NJ heating service?

How Experienced is the Technician Doing the Work?

You may have already received quotes for service and are looking to schedule a repair, but it is not only necessary to get multiple quotes but to also inquire about the technicians doing the work. Once you have determined the company you are going with, speak with the customer service assistant and ask about years of service, seniority and certifications of your repair technician. If the customer service rep is unable to help you, then ask to speak with someone in sales and service that can help you with that question. Following the chain of command up until you get your question answered will give you the results you need.

What Options Do I Have With My Repair?

Sometimes a unit needs to be replaced, but often there are options and cost saving alternatives. Be sure to ask the technician for every option that is possible, and look at the yearly cost savings of each option. If you must go with the cheapest alternative, don't be afraid to state that upfront, remember the technician is a normal person just like you with bills and budgets as well. They will understand where you are coming from, and will look for cost saving approaches from the first visit, if they are informed. Sometimes a cheaper option today is all you can do, but a yearly cost savings will benefit you more in the long run. Make sure you ask about all of the different possible outcomes and understand what it will mean for you and your home.

Is My Technician an Employee or Sub-Contractor?

This may seem a bit odd, and it is no reflection on either technician type, this just helps clarify some things in case a repair goes south. Ask if the repair technician is a W-2 employee or sub-contractor. If they are a sub-contractor, ask if there are any guarantees or warranties with the work. If not, you may want to insist on some before you agree to the repairs. If the technician is a W-2 employee, find out if they are paid hourly or by piece rate. Piece rate is becoming more and more an industry standard and it pays on a task completed rate scale, rather than by the hour, so the incentive for the technician is to work fast and complete more repairs, which can cause unnecessary failures in the repair.
 Understand, other questions will come up and be sure to note everything your unit is doing so the repair company can assess the right scenario for you. If you have any further questions or concerns or would like to discuss specific needs your HVAC unit has, please contact us today and let us partner with you on all your HVAC needs.